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Badly treated call centre staff step up campaign

Conditions at a call centre providing services for the likes of Barclays, Sainsbury’s and Which? are so bad that nine in 10 workers say it is “not a good place to work,” a damning survey revealed yesterday.

Union GMB said it would step up its campaign for decent pay and working conditions at the Parseq call centre in Sunderland.

Its survey, carried out over three weeks in August and September, found that 72 per cent of staff say they have been paid short and a massive 86 per cent do not feel valued by management.

And 72 per cent said they have developed voice or throat problems while working at Parseq, adding up to 88 per cent saying it is not a good place to work.

GMB regional organiser Chris Preston said the survey results flew in the face of Pareq’s clients’ “very public commitments to fair and ethical treatment of staff.” 

He said: “GMB says again to Parseq, there are serious issues at your call centre, meet GMB and discuss them.”

Parseq could not be reached for comment at the time of going to press.

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