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A BAILIFF regulator should be introduced as people are being put off lodging complaints by a complicated and frustrated system, Citizens Advice said today.
Nearly three-quarters (72 per cent) of people who experience a bailiff breaking the rules do not complain at all, according to its report covering England and Wales.
The advice service said there has been a 24 per cent rise in people coming to them with bailiff problems since 2014.
In the past year, Citizens Advice said it has helped 41,000 people with 90,000 bailiff issues, and the bailiff pages on its website were visited more than 140,000 times.
Interviews with advisers found that people do not complain because it is unclear how to do so, the pressure of bailiff enforcement action puts people off complaining and there is a lack of faith in the process.
Citizens Advice said that a reliance on self-regulation and court-based enforcement makes it hard for people to complain.
Gillian Guy, chief executive of Citizens Advice, also called for an independent complaints process.
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