Skip to main content
Shop staff reveal regular horror of violence at work
Usdaw survey shows one in 10 retail workers are assaulted while on the job

A CATALOGUE of violence, verbal abuse and threats against shopworkers has been revealed by their union at the start of a week of campaigning by retail staff.

In a survey of 2,250 retail staff, 44 per cent were verbally abused and 25 per cent were threatened, while almost one in 10 said they’d been assaulted by a customer in the last year — although one-third of them didn’t report it.

Incidents included staff being threatened with knives, strangled, and having goods thrown at them — including an electric toaster and a hot chicken.

The 95th Anniversary Appeal
Support the Morning Star
You have reached the free limit.
Subscribe to continue reading.
Similar stories
Joanne Thomas campaigning for safe shopwork
Durham Miners’ Gala 2025 / 12 July 2025
12 July 2025

Incoming Usdaw general secretary JOANNE THOMAS talks to Ben Chacko about workers’ rights, Labour and how to arrest the decline of the high street