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GTR leaflet urging staff not to help disabled passengers board train has been rewritten

A TRAIN company has revised the wording of an internal leaflet to staff which had instructed them not to help disabled passengers get on board if there was a possibility of delaying the service.

Lord Young of Cookham told the House of Lords on Thursday that the guidance from Govia Thameslink Railway (GTR) bosses had been rewritten.

He described the original policy as “insensitive and unacceptable.”

RMT general secretary Mick Cash said it was his union that “blew the whistle on GTR last week over their disgusting attitude to disabled people and the government are right to be embarrassed by this latest scandal on Britain’s privatised railways.

“They have been caught bang to rights on a basket-case franchise they have direct control over.

“The union has no intention of letting ministers off the hook despite the mealy-mouthed statements today. GTR should be stripped of the franchise. The only way to guarantee access to our trains is to guarantee there's a guard on board.”

A GTR spokesman said: “We accept that the wording of an internal leaflet to station staff about helping passengers in the few minutes before a train is due to depart could have been better expressed and it has already been revised.”


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