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LONDON UNDERGROUND passengers face “unacceptable and significant” risks over the use of office staff to cover operational jobs with only two days of training, the RMT union has warned.
The union called on the city mayor Sadiq Khan today to immediately convene the London Underground Limited (LUL) Safety Forum following a passenger evacuation on Clapham Common Tube last year.
Reports by the Rail Accident Investigation Branch and Formal Investigation identified a critical need for enhanced training for station and operational staff in the incident but LUL has increasingly relied on so-called “ambassador” office staff to cover operational jobs, said RMT.
More than 5,000 licenced station staff shifts were covered by these ambassadors between October 1 2022 and October 29 2023, figures show.
RMT general secretary Mick Lynch said: “Rather than continuing to cut staff, we need at least 500 new jobs to ensure adequate staffing and enhanced safety across the Tube network.”
The Mayor’s Office has been contacted for comment.
