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Usdaw leader blames social media for ‘spiralling’ customer abuse
Paddy Lillis
[Lee Boswell]
SOCIAL media has emboldened customers to abuse shop and call centre staff, Usdaw general secretary Paddy Lillis has warned.
Speaking at the union’s annual conference today, he told of his disappointment that “violence, threats and abuse” of retail workers remains a key issue, despite more than 20 years of campaigning by the union.
He said: “Our members at call centres have difficult and demanding jobs.
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