JUST one in five shopworkers who reported incidents of abuse or violence were satisfied with how the police or their employer responded, according to a parliamentary report.

A survey of 12,000 retail staff published by the home affairs committee found that two thirds of those who reported incidents said that they had no further help after receiving an initial response from their employer or the police.

Most respondents said they had witnessed and experienced verbal or physical abuse at work, and half of those surveyed reported incidents to the police, of which only 12 per cent led to an arrest.