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RAIL firms that hold on to compensation for late trains should be obliged to advertise it to passengers, the government regulator said yesterday.
Profiteers are automatically compensated by infrastructure firm Network Rail when it takes the blame for setbacks — but 80 per cent of passengers do not claim for delays.
After a “super-complaint” by consumer group Which? the Office of Rail and Road recommended an awareness campaign, clearer forms, better staff training and “right to compensation being promoted at the time of the delay.”
A just transition to Great British Railways and a clean and safe railway for all is not only desirable but also necessary. MARYAM ESLAMDOUST explains
On the eve of the 157th Trades Union Congress, MICK WHELAN, general secretary of Aslef, the train drivers’ union, celebrates victory in his campaign to get dignity for drivers at work
Our members face daily abuse, being spat at, sometimes even deadly assaults, and employers fail to take the issue seriously despite the increasing danger, writes RMT general secretary EDDIE DEMPSEY