Failing rail firm has franchise extended
First Great Western stays on track despite record complaints
PASSENGER campaigners slammed ministers for “rewarding failure” yesterday after Britain’s most unpopular train company was handed a three-and-a-half-year franchise extension.
FirstGroup’s First Great Western, which operates services from London to the Thames Valley, south Wales and south-west England, received 45,100 complaints via social media last year — the largest volume of any privateer railway.
But just six weeks before the general election, the Con-Dem government has kept the shambolic set-up on the rails.
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